Get in Touch With Us
Got a question about one of the offers on this site, spotted something that needs updating, or just want to tell us where we got it wrong? This page covers how to reach the mergeweb.com team and what we can actually help with once you do.
The Best Way to Reach Us
Email is the most reliable route. Send your message to [email protected] and a real person will read it — we don't run this as an automated inbox. Include a line on what your message is about (a bonus term, a licensing question, a correction) so it lands with the right person straight away. We aim to reply within a couple of working days, though enquiry volume can push that out during busier periods.
What We Can Help With
- Bonus terms and wagering questions — If you've read our coverage of an offer such as Raging Bull's welcome package or Uptown Aces' deposit match and something in the wagering requirements, expiry dates or maximum withdrawal caps isn't clear, ask us before you claim anything. Terms on match percentages, free spins, and game restrictions change, and we'd rather clarify than have you find out the hard way.
- Corrections and updates — Editorial ratings, offer figures, and licensing details shift over time. If you spot something on this page or elsewhere on the site that looks stale or wrong, flag it. Accuracy on payout terms and eligibility matters more here than almost anywhere else.
- Licensing and regulation questions — If you want to understand why a casino's regulatory status matters, or how state-level rules affect which sites you can legally use from where you live, we can point you toward what to check.
- Content suggestions — If there's a payment method, a state's rules, or a category of game you think we should cover in more depth, tell us. Reader input genuinely shapes what we prioritise next.
- Responsible gambling concerns — If gambling has stopped being enjoyable, is affecting your finances, or you're worried about someone else's play, say so in your message. We'll point you toward deposit limits, self-exclusion tools, and support services rather than toward any offer.
What We Cannot Do
We're an independent comparison resource, not a casino operator. We can't process withdrawals, resolve account disputes, verify your identity, or override a casino's own terms. For anything account-specific — a delayed withdrawal, a KYC document request, a locked bonus — the casino's own customer support team is the only party who can actually act on it. Most of the operators referenced on this site offer live chat or email support directly through their platforms; check the site itself for those channels.
Before You Email Us About a Bonus
A lot of enquiries we receive turn out to be answerable by the operator's own terms and conditions page. Before writing in, it's worth checking a few things yourself:
- The wagering requirement attached to the bonus — usually expressed as a multiple of the deposit plus bonus amount
- Which games count toward clearing that requirement, since table games and live dealer titles are often excluded or contribute less than slots
- The expiry window on the bonus and any free spins attached to it
- Whether a maximum withdrawal cap applies to winnings generated from bonus funds
If you've checked and something still doesn't add up, that's exactly the kind of message we want to see.
A Note on What We Cover
Our reviews and rankings, including the offers compared on this site, are based on published terms, editorial research and licensing information available at the time of writing. We don't accept payment in exchange for a higher position in our rankings. If you're researching options beyond U.S. state-regulated sites, our page on trusted non-GamStop casinos in the UK covers a different regulatory market entirely and isn't relevant to eligibility questions here.
Thanks for taking the time to read this far — we'd rather answer a real question from a real reader than fill this page with filler. Write in whenever something needs clearing up.